The scores are in: CFM ‘HIGHLY RECOMMENDED’ by Australian Achiever Awards 2015

With a high score of 91.74% for customer satisfaction, we have been ‘Highly Recommended’ by The Australian Achiever Awards 2015 in their Heating & Cooling Services & Supplies category, Australia-wide.

The Australian Achiever Awards 2015 is an independent and unbiased awards system running into its 18th year! The scores are calculated based on individual responses of each customer – a high score indicates a well-run and healthy business, highly satisfied customers, and an Australian organisation worthy of praise!

The Australian Achiever Awards 2015 focuses on the following criteria (each scored separately):

  1. Value
  2. Attitude
  3. Communication
  4. Care and attention
  5. Overall perception
  6. Time related service
  7. Addressing client needs

Any overall score above 80% is considered as exceptional, reflecting the business’ outstanding customer service practices. Some of our customer comments include:

“I’ve always enjoyed dealing with the staff from CFM because they are always so friendly and helpful. Their service guys who come on site are always presentable and friendly as well. They take the time to listen to our concerns and work to fix whatever we need fixing.”

“We are very happy with our relationship with them as they know and understand our infrastructure very well, so can respond quickly to our needs and our regular maintenance checks.”

“Although I have only dealt with CFM Air Conditioning over the phone, they are always very friendly and responsive. Whatever we require of them, they deal with it quickly and effectively.”

Our strengths that have been scored highly:

  • First contact
  • Communication
  • Responding to work orders

We look forward to serving all of your HVAC needs with our high quality, high recommended and excellent customer service skills.

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