2022 Australian Achiever Awards: CFM scores 92.13% customer Satisfaction


The judging process for the 2022 Australian Achiever Awards for Australia’s Building Services & Supplies category was completed on 19th May. CFM Air Conditioning Pty Ltd scored a highly recommended 92.13% in 2022.

Now into it’s twenty-fifth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers. The awards provide an indication of a well-run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

The award system focuses on eight criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses that have achieved award status over the last few years can be viewed at www.achiever.com.au.

Some of the comments Australian Achiever received from CFM Air Conditioning clients are:

“They are helpful and pleasant, and I have been happy with CFM Air Conditioning. They are engaged in the project and are proactive, picking up an issues before they get out of hand.
Their maintenance is both scheduled and non-scheduled, ensuring the machines are always working for us.”

“I think CFM Air Conditioning is great. I have found them ta be very approachable. It is clear they know what they are doing”.

“They are always spot on with their response time ta my emails. Even if they cannot get out the same day, they will be there at seven-thirty the next morning. Everything is quoted professionally and always broken down into separate jabs. Their communication is amazing, and their operations manager always calls me to follow up and tell me exactly when someone will be out. They are just an all-around great company.”